Stay Safe and Informed

khelovip Responsible Gambling

Entertainment is most enjoyable when it is controlled and approached with awareness. khelovip believes that the gambling environment should be safe for everyone. Our tools and guidelines are here to help you make the right decisions.

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This platform is for adults only

To participate in any activity on khelovip — including casino games and sports betting — users must be at least 21 years old. Creating or using an account by anyone under this age is strictly prohibited. You are the first person responsible for ensuring that underage members of your household cannot access the account — keep your login details secure.

Our Approach

What Responsible Gambling Is and Why It Matters

Online casino and sports betting is an entertainment activity — it is not a reliable source of income. At khelovip we want to remind every player that the main purpose of betting is to have fun, and the outcome of any game cannot be predicted in advance.

A responsible player sets a fixed budget for themselves and does not go beyond that limit. Repeatedly betting in the hope of recovering losses, or spending saved money to get back what was lost — these tendencies are warning signs of a problem.

If you read our Terms and Conditions you will see that khelovip follows strict policies to protect users. Age is verified when an account is created, and the team takes active steps if suspicious activity is detected.

If you have any questions about gambling habits, our FAQ section contains detailed information on responsible gambling. For direct help, our 24/7 live chat service is always available.

Your Information Is Secure

Under our Privacy Policy, your personal information is always kept safe and is never shared with third parties.

Stay in Control

Self-Limit Setting Tools

khelovip provides several practical tools to help you manage your gambling habits. Using these tools mindfully keeps gambling within the bounds of entertainment.

Set a Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount so you do not send money beyond your budget.

Deposit Limit

Session Time Limit

Set a time limit for each gambling session. When the time is up, the platform will automatically remind you.

Time Control

Set a Loss Limit

Once a set amount has been lost, gambling stops automatically. This limit cannot be changed immediately once it has been set.

Loss Limit

Take a Break

Take a voluntary break from 24 hours up to 6 weeks — during this time your account will be temporarily inactive.

Cooling-Off

Self-Exclusion

If you feel your gambling habits are getting out of control, you can close your account for a set period or permanently.

Permanent Exclusion

Reality Check

A notification will be sent at set intervals to remind you how long you have been playing and how much you have spent.

Reality Check

If you need help activating any of these tools, contact our 24/7 live chat. Any change or exclusion request is handled confidentially.

Stay Alert

Warning Signs of Problem Gambling

If any of the following tendencies appear in yourself or a family member, seek help without delay.

Spending Beyond Your Budget

Repeatedly spending more than the limit you set and taking on debt to cover the shortfall.

Chasing Losses

Repeatedly betting in the hope of recovering lost money, each time for a larger amount.

Losing Track of Time

Playing for hours on end, neglecting meals, sleep, or time with family.

Stress and Anxiety

Feeling restless when not playing, becoming irritable, or being unable to stop thinking about gambling.

Hiding from Family

Concealing or lying to family or friends about how much you are gambling and spending.

Impact on Daily Life

Work, studies, or relationships are suffering, yet you are unable to stop gambling.

Get Support

Where and How to Get Help

If you are struggling, you do not have to face it alone. Your family, professional counsellors, and the khelovip support team are all here for you.

khelovip Live Chat Support

Our support team is ready to help in Bengali and English, seven days a week, twenty-four hours a day. Self-exclusion and limit-setting requests are handled with full confidentiality.

24/7 Live Chat — Instant Response
You can also reach us by email

Family and Trusted People

Open up to a family member or a trusted friend. Support from someone close to you can often help sooner than professional advice. Be honest with yourself about your gambling habits.

Tell your family, make decisions together

Professional Mental Health Counselling

If you find it difficult to control your gambling on your own, seeking advice from a professional mental health specialist is the most effective step. Many qualified counsellors and therapists are available in Bangladesh.

Expert Counselling — Confidential Advice
Build Healthy Habits

Practical Tips for Safe Gambling

Do

  • Set a fixed budget before you start playing and stick to it.
  • Treat gambling as entertainment, not as a way to earn money.
  • Take regular breaks and spend time on other hobbies and social activities.
  • Enjoy a win, but do not increase your stakes because of it.
  • Avoid gambling when you are under stress or feeling unwell.

Do Not

  • Do not place larger bets to try to recover money you have lost.
  • Do not borrow money or use your savings for betting.
  • Do not gamble while under the influence of alcohol or medication.
  • Do not share your login details with anyone, especially minors.
  • Do not trust anyone who asks for money by promising a guaranteed win.
Check Yourself

Judge Your Own Gambling Habits

Answer the following questions honestly. If three or more answers are "Yes", consider getting support seriously.

1

In the past month, have you spent more than the budget you set for yourself?

2

Do you find it hard to stop once you start playing?

3

Is gambling getting in the way of your work, studies, or family responsibilities?

4

Have family or friends expressed concern about how much you gamble?

5

Do you feel irritable or restless when you are not gambling?

If three or more answers are "Yes" — contact us via live chat or email. It is entirely possible to get support while keeping your identity confidential.

FAQ

Questions About Responsible Gambling

Yes, even after activating self-exclusion you can still withdraw your existing account balance. During the exclusion period you cannot place new bets or make deposits, but your money remains safe. Contact our 24/7 live chat to get the process started.

A request to increase a limit does not take effect immediately — it usually requires a waiting period of a few days so there is time to reconsider the decision. Reducing a limit, however, takes effect immediately. This rule is in place to protect players.

Change your password right away and end any active sessions. If you believe a minor has used the account, notify us immediately via live chat or email — our team will handle the matter confidentially.

Playing as a form of controlled entertainment is generally harmless. However, excessive or problematic gambling habits can cause anxiety, depression, and stress in family relationships. If you notice any changes in your mental health, consult a professional counsellor.

Yes, our platform monitors account transactions and gameplay activity for support purposes. If signs of problematic behaviour are observed in a player's activity, our team may reach out if needed. Read our Privacy Policy for more details.

Yes, if you request a permanent self-exclusion, your account can be closed permanently. Before making this decision, please speak with our support team once — they will help you take the right steps. Contact us via live chat or email.