Help Centre
khelovip FAQ — Bonus, Withdrawal and Mobile
From opening an account to bonus terms, the withdrawal process, live casino games and using the site on mobile — detailed answers to your common questions about khelovip are all collected here.
21+ only
bKash · Nagad · Rocket · Upay
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Bengali and English support
Mobile and Devices
Mobile Use
khelovip runs well on both Android and iOS. For the best experience, use Chrome or Firefox on Android and Safari on iOS. Some games may load slowly on Android 6 or versions below iOS 12, so keeping your device's operating system up to date is recommended. You can also play easily through the khelovip App.
On Android Chrome, open the site, tap the menu (three dots) in the top right corner, and select "Add to Home screen". On iOS Safari, tap the Share icon at the bottom and select "Add to Home Screen". This lets you open khelovip directly from your home screen like an app, without having to open the browser each time.
khelovip's server saves the round result up to the point of disconnection. If a slot spin or live table bet was already confirmed, the result of that round will be credited to your account. Log in after reconnecting to see your balance and history. Use Wi-Fi or a 4G/5G mobile data connection for a faster reconnection.
Clearing your browser's cache and cookies usually fixes this. In Chrome, go to Settings → Privacy and Security → Clear browsing data and delete cached images and files. Then reopen khelovip. Old stored data can slow down page loading; the site should run faster after clearing the cache.
The khelovip Android APK and iOS versions are available through official channels. Full details about the app are on the khelovip APK page. Installing the app gives you easier access to live casino, slots and sports betting on mobile.
Yes, khelovip's site is built with a responsive design, so it automatically adjusts to a layout suited for larger screens on tablets. Live casino tables and slot games are particularly enjoyable on a tablet, as the bigger screen makes the game details clearer.
Offers and Promotions
Bonus Terms
A wagering requirement is the condition of placing bets a set number of times using bonus funds before winnings from the bonus can be withdrawn. khelovip's welcome bonus has a 20x wagering requirement — meaning you must wager the bonus amount 20 times. Example: deposit ৳1,000 and with a 120% bonus you receive ৳1,200 — you must wager ৳1,200 × 20 = ৳24,000.
No, the khelovip welcome bonus can only be claimed once per player — at the time of the first deposit. If the same person tries to claim the bonus by opening multiple accounts, those accounts and bonuses may be cancelled. After the first deposit, several other promotions are available, including a weekly reload reward.
Slot games are generally the most effective for completing wagering requirements. Live casino games (Baccarat, Roulette, Teen Patti) and card games also count towards wagering, though different contribution rates may apply to some games. Read the terms and conditions for exact details while a bonus is active.
Yes, all khelovip bonuses have an expiry period. If the wagering requirement is not completed within the set time, the active bonus balance will expire and be forfeited. Check the expiry before claiming a bonus. The expiry for each promotion is stated on the relevant offer page.
First, create a new account from the khelovip Login page (age 21+ required). Then make a first deposit of at least ৳500 via bKash, Nagad, Rocket or Upay. When making the deposit, select the welcome bonus option and the 120% bonus — up to ৳8,000 — will be added to your account automatically.
No, the khelovip weekly reload reward can only be claimed once per week. You receive a 50% bonus on any deposit — up to ৳5,000, with 20x wagering. Example: deposit ৳2,000 and your bonus is ৳1,000, with a wagering requirement of ৳1,000 × 20 = ৳20,000.
Table Games and Live Dealers
Live Casino
In Baccarat, you bet on either "Player" or "Banker". The side whose card total is closest to 9 wins. 10, J, Q and K have a value of zero; A has a value of 1. If the total is two digits, only the second digit counts as the actual points (e.g. 15 = 5). Live Baccarat with Bengali-speaking dealers is available in khelovip's Aster Live section.
Roulette has two main types of bets — "Inside bets" (on specific numbers) and "Outside bets" (on red/black, odd/even, high/low numbers). Outside bets are a good starting point for beginners — the chance of winning is higher, though the payout is lower. Both European and American versions are available in khelovip's live Roulette.
khelovip's live tables have different limit levels — from small stakes up to high-bet tables. New players can start at lower-limit tables, while experienced players can move to high-limit tables. The specific table limits are visible when you enter the game lobby.
Teen Patti is a popular card game in South Asia — each player receives three cards and the player with the strongest card combination wins. A Trail (three of a kind) is the highest, followed by Pure Sequence, Sequence, Color and so on. Teen Patti 20-20 is available at khelovip with live dealers.
Andar Bahar is a simple card game from the Indian subcontinent. The dealer reveals a "joker" card, then places cards alternately on the Andar (inside) or Bahar (outside) side. The bet is on which side a card of the same value appears on first. This game is available in khelovip's live casino.
In a live casino, a real dealer manages cards and the roulette wheel via video stream — much like sitting at a physical casino. Slots have no dealer; a Random Number Generator (RNG) determines the results. Live games offer more of a social experience, while slots let you play alone at your own pace.
Payments and Wallets
How to Withdraw
Yes, for security purposes khelovip only processes withdrawals to mobile wallet numbers registered in the player's own name. This means the name registered on your khelovip account and the name of the owner of your bKash, Nagad, Rocket or Upay number must match. Withdrawals to third-party numbers are not possible.
khelovip processes withdrawals 24/7 — there is no additional delay at night or on weekends. Funds typically reach your wallet within 30 minutes to 3 hours. However, if bKash, Nagad or another wallet's own servers are busy, it may occasionally take a little longer.
The minimum withdrawal amount at khelovip is ৳800. Withdrawal requests for less than this amount will not be accepted. Withdrawals can be made once the wagering requirement has been met and there is sufficient balance in the account.
Withdrawals to all supported wallets including Nagad, bKash, Rocket and Upay are generally completed within 30 minutes to 3 hours. After submitting a withdrawal request, your account will show a "pending" status. Once processed, you will receive a confirmation message on your wallet.
If a withdrawal is stuck, first confirm that the wagering requirement has been met and that your wallet number is registered in your own name. If the problem persists, contact khelovip's live chat — support is available 24 hours. In most cases, if your identity verification details are correct, issues are resolved quickly.
Yes, Rocket is the mobile banking wallet of Dutch-Bangla Bank. Both deposits and withdrawals can be made directly with Rocket at khelovip. The minimum deposit is ৳500 and the minimum withdrawal is ৳800. Sending a request with your own Rocket number will have the funds delivered within 30 minutes to 3 hours.
If you can't find an answer, contact us directly
If you can't find the answer to your question in this FAQ, speak directly with the khelovip support team. Support is available around the clock, 24 hours a day, in both Bengali and English.
Play responsibly. If you need help, read the Responsible Gaming page. For ages 21+ only.
Live Chat
Click the live chat icon on any page of the site and get help in moments. Active 24/7.
Email Support
For detailed issues, write to us by email: [email protected] — in Bengali or English.