Personal Information Protection

khelovip's Privacy Policy

This policy clearly explains how your personal information is collected on the khelovip platform, what it is used for, and how it is kept secure.

SSL Encryption Secure Data Storage Not Sold to Third Parties User Control

Last Updated: January 2025

This privacy policy establishes a clear framework for the exchange of information between khelovip and its users. Visit our about us page to learn more about the platform. By creating an account on khelovip or using the platform, you are considered to have accepted the terms of this policy. Please read this document carefully before using the site.

Scope of Data Collection

khelovip collects various types of information from users, which is essential for the smooth operation of the platform and the delivery of secure services. The information collected comes primarily in two ways — directly from you and automatically while you use the platform.

1.1 Information Collected Directly

The information you provide during registration and account management includes:

Full name and username
Mobile number and email address
Date of birth (for age verification — to confirm 21+)
Password (stored in encrypted form)
Mobile banking details for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
Copies of documents required for identity verification

1.2 Automatically Collected Information

The following information may be automatically recorded while you use the khelovip platform:

Device type, operating system, and browser version
IP address and connection time
Time spent on the site and list of pages visited
Betting activity logs and transaction history
Cookie and session-related data

Purpose of Data Use

khelovip uses the information collected from you only for specific and legitimate purposes. This information is never sold to third parties.

2.1 Account and Service Management

Your registration information is used to create, manage, and verify your khelovip account. This information is also used to ensure login security and to prevent the creation of multiple accounts.

2.2 Financial Transaction Processing

Mobile banking information is used to complete deposits and withdrawals securely. Records of all financial transactions are retained for fraud prevention and accountability.

2.3 Customer Support

When you contact us for support via live chat or email, your account information is used to provide fast and accurate assistance.

2.4 Platform Improvement and User Experience

khelovip continuously improves its platform services by analysing how you use them. This analysis also informs planning for new games, payment methods, or promotional offers.

2.5 Age and Identity Verification

khelovip strictly enforces a 21+ age limit. Age is verified using the date of birth provided at registration and, where necessary, through documents, to prevent minors from accessing the platform.

Data Storage and Security

The security of your personal information is one of khelovip's top priorities. The platform uses SSL encryption and other industry-standard security measures.

3.1 Encryption Technology

All data transmissions on khelovip are encrypted using SSL/TLS technology. Sensitive information such as passwords and payment details is stored in hashed form so that it is never directly readable under any circumstances.

3.2 Access Control

Only authorised staff can access users' personal information, and their access is strictly controlled and logged. Regular audits are conducted to prevent any internal misuse.

3.3 Data Retention Period

Data is retained for as long as your account is active and thereafter as required by applicable laws and regulations. Upon receiving a request to close an account, data is deleted within a set period unless a legal obligation requires otherwise.

Sharing Data with Third Parties

khelovip never sells your personal information. However, a limited amount of information may be shared with third parties in certain circumstances.

4.1 Payment Processors

The minimum information necessary to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the respective mobile banking provider. This information is used solely for the purpose of completing the transaction.

4.2 Technology Service Providers

Trusted technology partners are engaged for the technical operation of the platform. These organisations operate under strict confidentiality agreements and may not use the information provided for their own purposes.

4.3 Legal Authorities

If khelovip is required to disclose information by written order of a competent legal authority or due to a statutory obligation, it will do so in compliance with the law. In such cases, every effort will be made to notify the user in advance wherever possible.

Cookies and Tracking Technology

khelovip uses cookies to improve the quality of platform use and to manage sessions. Cookies are small text files stored on your device.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and remembering language preferences. Disabling them will disrupt the core functionality of the platform.

5.2 Analytical Cookies

Analytical cookies are used to understand which pages users visit most and where they encounter problems. This information is processed entirely anonymously and is used for platform improvement.

You can control or delete cookies through your browser settings. However, please note that disabling essential cookies may prevent login and other core features from working properly.

User Rights

khelovip believes that users have the right to the highest level of control over their own information. Your rights are described below:

6.1 Right to Access Information

You can find out at any time what information khelovip holds about you. Contact the support team to obtain this information.

6.2 Right to Correct Information

If there is incorrect or outdated information in your account, you can request that it be corrected. In most cases, information can be updated directly from your account settings.

6.3 Right to Delete Information

Submit a written request to the support team to close your account and delete your personal information. However, some information may need to be retained for a set period for legal or regulatory reasons.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or offers, you can opt out at any time by informing the support team. This will have no effect on your account's functionality.

Responsible Gaming and Data Protection

khelovip believes that data protection is not solely a technical matter — it is also part of responsible platform operation. Follow our responsible gaming guidelines to keep your gaming experience safe and in control. Your gaming history and behaviour data may be analysed for user protection purposes, particularly to identify unusual or risky gaming patterns and issue alerts.

If your account needs to be temporarily or permanently closed for any reason, the stored information will be used in that process to prevent the same user from gaining access again in the future.

Policy Changes and Updates

khelovip reserves the right to update or amend this privacy policy as needed. You will be notified of any significant changes via email or platform notification.

Continuing to use the platform after a policy update will be taken as your acceptance of the new terms. It is therefore recommended that you visit this page regularly.